Terms & Conditions

Introduction

These Terms and Conditions (“Terms”) govern your use of the Supp website (supp.store) and any purchases made through our online store. By using our website or placing an order, you agree to comply with and be bound by these Terms.

Ordering

When placing an order, you confirm that:

• You are at least 18 years old.
• The information provided by you is accurate and complete.
• You are authorised to use the chosen payment method.

Products and Pricing

• All products are subject to availability.
• Prices displayed on our website include VAT where applicable.
• We reserve the right to change product prices and details without prior notice.

Payment

Payments are securely processed through WooPayments / Stripe. We accept major credit and debit cards. Your payment information is securely handled and not stored by us.

Delivery

• We aim to dispatch all orders promptly, typically within 1-2 working days.
• Delivery charges and estimated timescales are displayed at checkout.
• We use trusted courier services for all deliveries.

Cancellations and Returns

• You may cancel your order before dispatch by contacting us immediately.
• Returns for unopened, unused products are accepted within 14 days of receipt.
• You are responsible for return shipping costs unless the product is faulty or incorrect.

User Accounts

• You may create a user account to manage your orders.
• You are responsible for maintaining the confidentiality of your account details.
• We reserve the right to suspend or terminate accounts if misuse or fraudulent activities are detected.

Website Usage

• Content on our website is provided for general information and use.
• Unauthorised use of our website or content is prohibited and may result in claims for damages or criminal offences.

Liability

• Our liability for any products purchased through our website is strictly limited to the purchase price of those products.
• We are not liable for indirect or consequential issues arising from the use of our products or services.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. Updates will be posted on this page.

Governing Law

These terms and conditions are governed by the laws of England and Wales.

Contact

For any queries regarding these Terms and Conditions, please contact us; [email protected]. 

Last updated: 24th March 2025